Consumer credit report complaints hit record levels during pandemic—here’s what you need to know

During the pandemic, a record number of consumers have filed complaints to the Consumer Financial Protection Bureau (CFPB) mostly about incorrect information found on their credit reports.

recent analysis conducted by U.S. Public Interest Research Group (U.S. PIRG) and the Frontier Group found that there’s been a surge in consumer complaints to the CFPB, the governmental agency created in response to the 2008 financial crisis to protect consumers’ personal finances from unfair banking practices.