Consumer Sentinel Network releases Report of Consumer Complaints for 2015…

Collection agencies rank #1.  Credit Bureaus rank in top 10.  And actually considering that reliable data has proven to show that majority of ID Theft claims(#2) are actually Credit Bureau Mistakes, its safe to say Credit Bureau complaints should be listed way higher.

Where is Credit Repair?  Doesnt make the list.  Previously Credit Repair would injutly be bundled together w Payday Loans and other high complaint industries.  This year, as a stand alone, Credit Repair accounts for less than 0.06% of all registered complaints.  See Below

Consumer Sentinel Network Data Book for January – December 2015

Consumer Sentinel Network
Complaint Categories1
January 1 – December 31, 2015

No. of
Rank Category Complaints Percentages1
1 Debt Collection 897,655 29%
2 Identity Theft 490,220 16%
3 Impostor Scams 353,770 11%
4 Telephone and Mobile Services 275,754 9%
5 Prizes, Sweepstakes and Lotteries 140,136 5%
6 Banks and Lenders 131,875 4%
7 Shop-at-Home and Catalog Sales 96,363 3%
8 Auto-Related Complaints 93,917 3%
9 Television and Electronic Media 47,728 2%
10 Credit Bureaus, Information Furnishers and Report Users 43,939 1%
11 Internet Services 40,106 1%
12 Credit Cards 37,750 1%
13 Health Care 34,669 1%
14 Investment-Related Complaints 26,453 1%
15 Foreign Money Offers and Counterfeit Check Scams 25,324 1%
16 Advance Payments for Credit Services 24,433 1%
17 Travel, Vacations and Timeshare Plans 24,171 1%
18 Business and Job Opportunities 17,314 1%
19 Office Supplies and Services 10,287 <1%
20 Mortgage Foreclosure Relief and Debt Management 10,210 <1%
21 Magazines and Books 8,866 <1%
22 Home Repair, Improvement and Products 8,364 <1%
23 Computer Equipment and Software 8,119 <1%
24 Education 6,973 <1%
25 Grants 4,077 <1%
26 Tax Preparers 2,991 <1%
27 Charitable Solicitations 2,747 <1%
28 Internet Auction 2,430 <1%
29 Buyers’ Clubs 1,168 <1%
30 Funeral Services 1,123 <1%

1Percentages are based on the total number of CSN complaints (3,083,379) received by the FTC between January 1 and
December 31, 2015. Four percent (126,482) of the CSN complaints received by the FTC were coded “Other (Note in
Comments).” For CSN category descriptions, details and three-year figures, see Appendices B1 through B3.

Federal Trade Commission Page 6 of 102 Released February 2016

Share: